Troubleshooting: SendFox Connection Problems

Resolve issues connecting and syncing FormRobin with SendFox email lists.

Common SendFox Issues

• Can't connect SendFox account
• SendFox lists not appearing
• Submissions not syncing to SendFox
• "Access token invalid" errors

Issue: Can't Connect SendFox Account

Solutions:

1. Ensure you're logged into SendFox in your browser
2. Clear browser cookies and cache
3. Try incognito/private mode
4. Authorize FormRobin in SendFox settings
5. Check SendFox account is active and in good standing

Issue: SendFox Lists Not Appearing

Solutions:

1. Create at least one list in SendFox first
2. Refresh FormRobin Integrations page
3. Disconnect and reconnect SendFox
4. Check SendFox account has active lists

Issue: Submissions Not Syncing to SendFox

Solutions:

1. Verify form has Email field (required for SendFox)
2. Check integration is saved in Settings ➜ Integrations
3. Submit test with valid email address
4. Wait 2-3 minutes for background processing
5. Check SendFox list for new contact
6. Verify SendFox account not at contact limit

Issue: "Access Token Invalid" Error

Solutions:

1. Disconnect SendFox in FormRobin
2. Reconnect and authorize again
3. Check SendFox API status
4. Verify SendFox account credentials

Issue: Duplicate Contacts in SendFox

Explanation: SendFox handles duplicates automatically. Same email won't create duplicate - it updates existing contact.

Testing SendFox Integration

1. Ensure form has Email field
2. Link form to SendFox list
3. Submit form with test email
4. Wait 2 minutes
5. Check SendFox list for new contact
6. Verify name extracted correctly (if provided)

SendFox still not working? Contact support with your form URL and SendFox account details!