Troubleshooting: Embedding Issues

Fix problems when embedding FormRobin forms on your website using iframes.

Common Embedding Problems

• Form doesn't appear in iframe
• "Access denied" or domain error
• Form cut off or wrong size
• Form works standalone but not embedded

Issue: Domain Not Whitelisted

Symptoms: Blank iframe, access denied message, form loads on FormRobin but not your site.

Solution:

1. Go to Settings ➜ Domains
2. Add your website domain (e.g., example.com)
3. Include www. version if applicable
4. Save and test again
5. Wait 1-2 minutes for changes to propagate

Issue: Incorrect Embed Code

Solution:

1. Get fresh embed code from FormRobin
2. Copy the entire <iframe> tag
3. Don't modify the src URL
4. Paste exactly into your website HTML

Issue: Form Cut Off or Wrong Size

Solution:

1. Adjust iframe height attribute (e.g., height="800")
2. Set width="100%" for responsive width
3. Remove any CSS that restricts iframe size
4. Test on mobile and desktop

Issue: Content Security Policy Blocking

Symptoms: Browser console shows CSP errors.

Solution:

1. Add forms.formrobin.com to your CSP frame-src directive
2. Example: Content-Security-Policy: frame-src 'self' forms.formrobin.com;
3. Contact your website administrator if unsure

Issue: Mixed Content (HTTP/HTTPS)

Symptoms: Iframe blocked on HTTPS site.

Solution:

1. Ensure embed code uses HTTPS URL
2. FormRobin URLs should start with https://
3. Don't embed HTTPS content on HTTP pages

Issue: Browser Cache Showing Old Version

Solution:

1. Hard refresh: Ctrl+F5 (Windows) or Cmd+Shift+R (Mac)
2. Clear browser cache
3. Test in incognito/private mode
4. Try different browser

Still having embedding issues? Contact support with your website URL and embed code!