Troubleshooting: Form Not Loading

Fix common issues preventing your FormRobin form from loading or displaying correctly for visitors.

Common Symptoms

• Blank page when accessing form URL
• "Form not found" or 404 error message
• Form loads but fields don't appear
• Loading spinner never finishes
• Form appears broken or misaligned
• JavaScript errors in browser console

Issue: "Form Not Found" or 404 Error

Possible Causes

• Incorrect form URL or slug
• Form was deleted
• Form was never published
• Typo in the URL

Solutions

1. Check the URL: Verify you're using the correct form slug. Go to Forms ➜ select your form ➜ copy the exact URL
2. Verify form exists: Log in to FormRobin and confirm the form appears in your Forms list
3. Check for typos: Form slugs are case-sensitive and must match exactly
4. Republish if needed: If you recently edited the form, try saving it again

Issue: Blank Page or White Screen

Possible Causes

• JavaScript errors preventing rendering
• Browser caching old version
• Ad blockers or browser extensions
• Network connectivity issues

Solutions

1. Hard refresh: Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to reload without cache
2. Check browser console: Open Developer Tools (F12) ➜ Console tab ➜ look for error messages
3. Try incognito/private mode: Test in a private browsing window to rule out extensions
4. Disable ad blockers: Temporarily disable extensions like uBlock Origin or AdBlock
5. Try different browser: Test in Chrome, Firefox, or Safari to isolate browser-specific issues
6. Check internet connection: Ensure you have stable connectivity

Issue: Form Loads but Fields Don't Appear

Possible Causes

• Form has no fields added yet
• Conditional logic hiding all fields
• CSS conflicts on embedded forms
• JavaScript errors

Solutions

1. Check form has fields: Edit the form in FormRobin ➜ verify fields are added and saved
2. Review conditional logic: Check if conditions are hiding fields unintentionally
3. Test standalone URL: Access the form's direct FormRobin URL (not embedded) to isolate embedding issues
4. Check browser console: Look for JavaScript errors that might prevent field rendering
5. Clear cache and reload: Browser may be showing cached empty version

Issue: Loading Spinner Never Finishes

Possible Causes

• Slow network connection
• Server issues (rare)
• JavaScript errors
• CORS issues on embedded forms

Solutions

1. Wait longer: Give it 10-15 seconds, especially on slow connections
2. Check network tab: Open Developer Tools ➜ Network tab ➜ look for failed requests
3. Test direct URL: Try the standalone form URL instead of embedded version
4. Disable extensions: Browser extensions might block resources
5. Try different network: Test on mobile data or different WiFi
6. Contact support: If persistent, may indicate server issue

Issue: Form Doesn't Load When Embedded

Possible Causes

• Domain not whitelisted
• Incorrect embed code
• Parent page CSS conflicts
• Content Security Policy (CSP) restrictions

Solutions

1. Whitelist domain: Go to Settings ➜ Domains ➜ add your website domain
2. Verify embed code: Ensure you copied the complete iframe code from FormRobin
3. Check iframe permissions: Ensure your site allows iframe embedding
4. Test standalone first: Verify form works at its direct URL before troubleshooting embedding
5. Check CSP headers: Your website's security policy may block iframes
6. Use direct link: As a workaround, link directly to form instead of embedding

Issue: Form Appears Broken or Misaligned

Possible Causes

• CSS conflicts with parent page
• Iframe size too small
• Browser zoom level
• Mobile responsiveness issues

Solutions

1. Test at direct URL: See if layout issue exists on standalone form
2. Adjust iframe height: Increase iframe height in embed code if form is cut off
3. Reset browser zoom: Ensure zoom is at 100% (Ctrl+0 or Cmd+0)
4. Test on desktop: Some forms may have mobile layout differences
5. Check parent CSS: Website CSS may be affecting iframe contents
6. Use responsive embed: Ensure iframe has responsive width settings

Browser-Specific Issues

Internet Explorer / Old Edge

FormRobin may not support very old browsers. Recommend users upgrade to:

• Chrome (latest)
• Firefox (latest)
• Safari (latest)
• Edge (Chromium version)

Safari-Specific Issues

• Check "Prevent Cross-Site Tracking" setting
• May block cookies/storage needed for form sessions
• Test in private browsing to isolate

Preventive Measures

• Test regularly: Check your form works after making changes
• Use modern browsers: Encourage visitors to use updated browsers
• Monitor uptime: FormRobin status page shows any service issues
• Keep embed code updated: Use latest embed code if FormRobin updates it
• Have backup: Keep a link to standalone form URL as fallback

When to Contact Support

Contact FormRobin support if:

• Form consistently fails to load across all browsers/devices
• Error persists after trying all troubleshooting steps
• You see server error messages (500, 502, 503)
• Multiple users report the same issue
• Form worked previously but suddenly stopped

Provide: form URL, browser/device info, screenshots of errors, and steps to reproduce.

Still having issues? Contact our support team with specific details about the problem!