Custom Post-Submission Redirects

Redirect users to a custom URL after they submit your form - a powerful feature available on the Individual Tier plan.

What Are Custom Redirects?

Custom post-submission redirects allow you to send users to any URL after they complete your form. Common use cases include:

• Thank you pages with additional information
• Product download pages or resources
• Payment or checkout pages
• Survey continuation or multi-step flows
• Custom landing pages with tracking

Plan Requirement: Custom redirects are available on the Individual Tier plan only.

Prerequisites

• Plan: Individual Tier (Tier 1 or higher)
• Valid URL: Your redirect destination must be a complete URL starting with http:// or https://
• Max Length: URLs can be up to 2,048 characters

How to Set Up a Custom Redirect

1. Log in to your FormRobin account
2. Go to Forms and select the form you want to edit
3. Click the Settings tab or Edit Form
4. Toggle ON the Enable Custom Redirect
5. In the Redirect URL field, enter your complete URL (e.g., https://yoursite.com/thank-you)
6. Click Save Form

Your form will now redirect users to the specified URL immediately after submission.

URL Requirements and Validation

Your redirect URL must meet these requirements:

• Protocol: Must start with http://  or https://
• Format: Must be a valid, complete URL
• Length: Maximum 2,048 characters
• Examples of valid URLs:
  • https://example.com/thank-you
  • https://yoursite.com/download?product=abc
  • http://localhost:3000/test (for testing)
• Examples of invalid URLs:
  • example.com/thank-you (missing protocol)
  • www.example.com (missing protocol)
  • ftp://example.com (wrong protocol)

What Happens After Submission

1. User fills out and submits your form
2. FormRobin saves the response to your dashboard
3. User is immediately redirected to your specified URL
4. The default FormRobin success message is skipped

Note: If no redirect URL is set, users see the default "Thank you! Your response has been submitted" message.

Using Redirects with Tracking

You can include tracking parameters in your redirect URL:

• UTM Parameters: https://example.com/thanks?utm_source=formrobin&utm_medium=form
• Custom Parameters: https://example.com/thanks?form_id=contact&source=website
• Dynamic Content: Pass fixed parameters to your landing page for personalization

💡 Tip: Combine with FormRobin's source tracking feature to capture where submissions came from.

Testing Your Redirect

1. Save your form with the redirect URL configured
2. Open your form in a new browser tab or window
3. Fill out the form with test data
4. Submit the form
5. Verify you're redirected to the correct URL
6. Check your FormRobin dashboard to confirm the response was saved

Important: Responses are always saved before redirecting, so you won't lose data even if the redirect fails.

Limitations

• Free Plan users: Cannot set custom redirects. Attempting to save a redirect URL will show: "Custom redirect is only available for paid users."
• One redirect per form: Each form can only have one redirect URL
• No conditional redirects: All submissions go to the same URL (use server-side logic on your redirect page for conditional handling)
• Protocol required: Must include http:// or https://

Troubleshooting

Issue: I can't see the Redirect URL field in my form settings.

Fix: Custom redirects require the Individual Tier plan. Check your plan in Account Settings. Free Plan users will not see this field. Upgrade to Individual Tier to unlock this feature.

Issue: I get an error: "Custom redirect is only available for paid users."

Fix: This error appears when Free Plan users try to save a redirect URL. Upgrade to the Individual Tier plan to use custom redirects.

Issue: Error: "The redirect URL must be a valid URL."

Fix: Ensure your URL starts with http://  or https://  and is properly formatted. Example: https://example.com/thank-you  (not example.com/thank-you ).

Issue: The redirect works but my response wasn't saved.

Fix: FormRobin always saves responses before redirecting. Check your Responses tab - the submission should be there. If you don't see it, the form may have validation errors that prevented submission.

Issue: Users are seeing the default thank you message instead of being redirected.

Fix: Verify your redirect URL is saved in the form settings. Check that you clicked Save Form after entering the URL. Clear your browser cache and test again.

FAQ

Q: Can I redirect to different URLs based on form answers?

A: No, FormRobin redirects all submissions to the same URL. For conditional redirects, use server-side logic on your redirect page to handle different scenarios based on query parameters.

Q: Will the form response be saved if the redirect URL is broken?

A: Yes. FormRobin saves the response first, then attempts the redirect. Your data is always saved regardless of redirect success.

Q: Can I track form submissions on my redirect page?

A: Yes. Use Google Analytics or similar tools on your redirect page. You can also add UTM parameters to your redirect URL to track the source in your analytics platform.

Q: How do I remove a redirect and go back to the default message?

A: Edit your form settings, delete the URL from the Redirect URL field, and click Save Form. Users will now see the default success message.

Need help setting up custom redirects? Contact our support team - we're here to help!